Managed Service Support Contracts
We pride ourselves in supporting our business clients’ ICT needs with quick and efficient responses and solutions to their problems. Our highly skilled team of engineers will assist via telephone, remote support and on-site visits.
We provide various tiers of Managed Service Support Contracts to our clients.
All levels provide you with the following
Helpdesk Support – Providing reactive telephone support when you need it
Remote Support – Utilising the latest remote access technologies we can resolve a high percentage of your ICT issues without having to send an engineer to site, reducing the environmental impact of our services
Technical Team – Highly skilled team of engineers with decades of experience backing up the helpdesk function providing remote and on-site support
Monitoring – we closely monitor your systems providing proactive solutions to reduce the impact on your business
Account Management – we support all our clients with a dedicated Account Management team who will meet with you regularly, advise you on the latest technologies and work closely with you to ensure the smooth running of your systems and maximisation of return on investment in ICT
Gold – for a fixed fee per user per month we provide each user with a PC or laptop, Office 365 subscription, endpoint security, VoIP telephone subscription with full telephone, remote and on-site support included
Silver – we provide comprehensive remote and on-site support for your ICT systems including parts and labour on supplied hardware for a monthly banded cost
Bronze – we provide remote and on-site support for your ICT systems on a labour only basis for a monthly banded cost
Microsoft Office 365
Our technical team are highly skilled and experienced in the installation, management and support of Microsoft Office 365, so whether you are just looking to start out using Office 365 for basic email and Office document creation, or you are considering a full migration of your business IT systems to the cloud using Office 365, our team can manage this process every step of the way.
We have a variety of uses of Office 365 across our client base, from email management right up to clients storing and sharing their business-critical data in SharePoint, assisted and supported by us all the way through the migration process.
When providing a hosted server-based solution for a client, we tailor it to the exact requirements. We provision and configure the server to give the client the performance and resources required to meet the need, providing a bespoke solution to each client.
We will provide a full migration of your data, set up users as per your requirements and provide you with full ongoing support once the solution is live.
Your hosted server will be built to spec within a virtual environment giving you the flexibility and scope to increase resource in the server or add multiple servers in the future.
Our hosted servers are at the end of high-speed broadband connections with failover and redundancy built in giving minimal downtime in the event of any outages.
Data is critical to the functioning of all businesses today, more so than ever before, and therefore the backup of this data is critical.
We partner with Altaro and Microsoft to provide our clients with secure, off-site cloud-based hosted backup using Microsoft Azure storage.
Benefits of hosted backup:
Only pay for the storage space you use – reduced overheads
Scalable – we can increase the amount of storage space required in Azure very quickly and easily as required. Likewise, it can also be reduced to scale.
Data recovery – in a disaster recovery scenario, your data can be recovered quicker and easier when cloud-hosted
Domain & Web Hosting
With our ISP partner of choice, we can provide you with cost effective domain registration, domain hosting and web hosting. Many of our clients prefer for us to host their domain, particularly if we are managing and supporting their Microsoft Office 365 solution for them as it provides them with a single point of contact if any domain-based issues arise.
Businesses are more at risk from cyber threats and attacks than they have ever been. These threats and attacks are becoming more and more advanced and the risks they pose to businesses are huge! They can result in catastrophic data loss or data theft, serious loss of business productivity, all of which can lead to potentially massive financial loss.
Partnering with Sophos, one of the market leading providers of business grade IT security products, allows us to protect our clients’ networks and devices with some of the most effective cyber security solutions available.
Using Sophos security solutions allows us to secure every endpoint of your network, from laptops to virtual desktops and servers, to web and email traffic and mobile devices.
AV & Anti Spam
Client and server Endpoint security solutions from Sophos will protect your PCs, laptops, servers and virtual servers from viruses, spam and ransomware.
We recommend Intercept-X Advanced to all our clients, giving them the maximum protection currently available for their servers, PCs, laptops and mobile devices. Intercept-X is the only product available that has proven ransomware detection and prevention built into it. We have seen it in operation and it works!
A fully managed cyber security solution from us will provide you with next-gen industry leading firewall hardware from Sophos. The XG firewall range provides network level protection from cyber threats, managed and supported by ourselves, and combined with Intercept-X Advanced AV and Anti-Spam software on the Endpoints gives you what we believe to be the maximum protection possible to today’s cyber threats.
Connectivity & Telecoms
We currently partner with one of the top business telecoms providers in the UK, Gamma Telecom, to provide you with business class telephone lines, broadband services and calls.
We try, where possible, to avoid tying our clients into the standard telecoms provider practice of long term contracts.
We are fully accredited, authorised and regulated by the Federation of Communication Services and Ofcom.
If you are interested in saving your business money on your telecoms or want to hear how moving to a hosted VoIP telephone system can benefit your business get in touch with us.
We provide a variety of business level broadband services, ranging from standard ADSL2 through Fibre to Cabinet, Fibre to Premise and dedicated Ethernet services.
Hosted Telephony / VoIP
Moving your telephone system away from an on-premise PBX system to a hosted Voice over IP system can be a daunting process for a business. We will take that headache and pressure away from you. We provide you with all the information, costings and benefits migrating to such a system can provide to allow you to make that decision, and once the decision is made to migrate, we fully manage the process for you, keeping it as seamless as possible.
Our Infrastructure team are highly skilled in the installation of CAT5e and CAT6 network cabling from basic fault finding and repair of existing cabling structures, through to full new cabling installations. They have done it all and are meticulous in their standards that they keep!
Ask us about some of our recent projects.
The team are also highly skilled in the spec’ing, installation and configuration of wireless networks, internal and external. We can provide solutions to give you extensive and secure wireless coverage throughout your business premises, and can install, configure and support external point to point wireless connections to link up business premises, allowing the sharing of a broadband connection or providing a secure VPN connection across such a link.
Our team of highly skilled engineers can provide secure CCTV solutions in your business premises. Using the latest NVR devices and the latest cameras we can complete your secure CCTV installation quickly and efficiently, ensuring the coverage you get from it meets the necessary requirements.
Software Solutions & Support
Sage 50 suite
From Sage Accounts and Sage Payroll through Sage Job Costing and Manufacturing, our software support team have over 25 years experience installing and supporting Sage products.
Sage 50cloud now offers the robust nature of Sage desktop software with cloud functionality, due to its connectivity with Office 365 applications.
Tradebox gives financial control for online retailers and is the UK’s number 1 accounts integration software since 2006.
Looking to remove the burden of manual data entry in your accounts, save time and money and eradicate data entry mistakes? Individual invoices or batch? Individual customers or generic? It’s about choices. Tradebox provides integration with Sage 50 and Xero, with Quickbooks in the pipeline.
We first started installing and support Tradebox when it was still the Tradebox Finance Manager. The now more powerful Tradebox One is a product in itself and can be used to mange stock, process orders run reports as well as its main function of integrating you e-commerce site to your accounts software
Report Design Services
Whether it be Sage template amendments or one of those impossible to do Sage 50 reports or maybe outside of Sage an Excel pivot table, our report design services will have you covered.
Need to move from the Sage Point of Sale or just need new POS solution – Elite Integrations specialise in feature rich, modern EPoS solutions that integrate with accounts and ERP solutions from Sage and other accounts software solutions.